Paoluccio

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"March 04, 2020"

anonymous

"Fantastic food and wonderful service.Eat there a lot! I know good food!"

"January 16, 2020"

anonymous

"the service was lousy, and the food was very salty. we waited over 12 hour just for coffee. our waiter wasn`t to be found and we had to ask other servers for different things.cheese, extra plate for shells, bread, butter and drinksmy plate was salty and greasy risotto. the cheese cake was even salty.my son and daughter had that. when we left the waiter approached me and wanted to know why i didn`t give him a good tip. i explained to him that the service was very poor, he was not attentive to our needs, had to wait long for everything including the cheese that he never brought back to the table, while our food got cold. even our drinks we had to wait 12 hour for. the waiter said that the kitchen was slow but he deserved more of a tip, so i then walked away before i wanted to say something nasty to him. i would never go back there again. we were there from 5;30 to 8;30 and were the 3rd table to sit down and the last to leave, as others came in."

"January 16, 2020"

lucky1225

"Lets begin with the last review on here about the party. I've had multiple parties at Waterfalls. I was never given anything other than what was promised and if there was an issue it was brought to my attention by the owner or Manager. I also eat there regularly and would not if the service and food was not as great as it is. The staff remember you and the food is always consistant. Never have I lacked anything such as bread, cheese, fresh black pepper or anything that I wanted for my meal. Substitutions on a plate aside from the pre-fix menu never a problem. Drinks, always made correctly and delicious. Service issues, seriously There are multiple waiters and a bus boy as well as a manager always walking around and will get you anything you may need or want. I've seen the owner send a busboy to the liquor store to get something that they ran out of for a customer. If you go and I reccomend that you do Their pizza appetizer rivals any pizza store on staten island especially the Vodka pie and the stuffed artichoke is to die for. I haven't had a dish that I didn't like."

"January 16, 2020"

Marianne Wagner

"Hosted a party which was paid for in cash the day before and they charged us tax. The day of the party I had to pay full price for the DJ to eat. I ordered my Rare steak rare and it was well done, chicken marsala was overcooked, hair in my nephews food. Ordered string beans and they gave us broccoli. 3 Vegetarian guests were given sauted spinach and mushrooms. They asked for grilled vegetables and were told that it would take too long. Met with the owner the day before, he never mentioned a change in menu then or at the start of my party. Charged 18% gratuity for the whole party then again on 3 extra kids meals. Banquet Manager needs a course in professionalism and customer etiquette. Wouldn't recommend for a party. Staff is under experienced. They rush you out the door at the end of the party."

"January 16, 2020"

anonymous

"I eat here pretty often, the food is consistant and decent amounts. Service is good, pleasant service and decor. They are very accommodating for large parties too, had my husbands 60th birthday lunch there for 23 persons. Prices are very fair. I don't believe the first scathing review was fair to this nice local place"

"January 16, 2020"