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718-967-5900

Annadale Terrace

Address :
801 Annadale Road
Staten Island, 10312
Phone : 718-967-5900

Annadale Terrace

36 Photos
801 Annadale Road,
Annadale, 10312
Today: 06:00AM to 12:00AM
Today's Hours : 06:00AM to 12:00AM

718-967-5900

American, , Restaurant & Bar, On Site Parking, , , Alcohol/Beer/WineWait Staff/Dine In

Grand Opening of Annadale Terrace

Being built from the ground up, the all-new Annadale Terrace, located in the heart of Annadale - Staten Island, NY is preparing to please your appetite during any meal of the day in it's fine-diner area, as well as host your night out with drinks and tapas in its bar lounge. Two beautifully designed party rooms will provide the perfect atmosphere to transform your party into a truly special occasion.

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Let me start off by saying, if you have a food allergy don’t eat here. I have a severe onion allergy and I ordered a chef salad which isn’t supposed to have onions in it, made it clear I have an allergy. We waited forever for our food and when it finally came, I see an onion on my salad. I told the waiter, he said it’s just one, I said I can’t eat this. He took it back and I am almost positive he just took that onion out and gave me the same salad because it was too quick even though he said it was a new salad. I put my dressing on, sure enough under all the meat there are onions. I told him I am gonna order something else so I order a BLT, just the sandwich no fries. He said sure no problem. He comes out with a deluxe BLT which I thought they were just giving me extra since they messed up my order twice. Turns out we get the check, they charged me $6 extra for a BLT deluxe. They charged my friend $4 extra for strawberries on her Belgian Waffle which according to the menu they made us scan online says it’s included. We ask our waiter about it and he sends over the owner. The owner has the nerve to complain to me how he had made two salads and now I’m complaining about the price. he said that the menu online that he made us scan isn’t updated with the pricing. You can’t do that! My allergy meant nothing to him that my throat could close. He rolled his eyes and yelling at our faces and snatches the receipt from my friends hand. They are not following CDC guidelines because where they seated us, they had people walking in without a mask on. The girl working there only had her mask on her mouth, her nose was completely exposed. To top off this experience, the owner decided to cut this tree branch off while we are eating and I get hit with a tree branch because he needed to make sure the seat was available for more business because clearly he doesn’t care about his customers. I always went to this Diner and I will never be going back again.


Thank you to Steve,Susie and staff for the wonderful Wedding Rehearsal Dinner you prepared and served for my son and daughter in law and family. Everything and I mean everything was Perfect! The food was exceptional and sooo much of it besides. The service was better than I could have imagined! We will definitely be back at the Terrace for more family functions!


Over All good Over all good


This is example of Paragraph, I made a line I made anotehr line.. This is great food


Annadale terrace There is a sign on the counter when picking up an order to check your bag because there will be no refunds or exchanges if you notice a problem when you get home. Whose fault is it if there are missing or incorrect items in your order - the customers - for not checking their bag? From reading many of these reviews and from my own personal experience, it seems that the diner has a problem filling orders correctly or there would be no need for the ridiculous sign. This sign clearly means that the diner is refusing to be accountable for their mistakes and throwing responsibility on the customer. Every time I place an order, there is ALWAYS a problem with either missing items or incorrect items. I usually unpack the whole order on the counter. Wait staff looks annoyed, but if they want to display that ridiculous sign, they will have to deal with it. Actually, the wait staff should pack the order in front of the customer. Wait staff also looks annoyed when you notice a problem and ask for missing items. Just a heads up: 1. items you will ALWAYS find missing: coleslaw, pickles, condiments, napkins, utensils, gravies, sauces etc. You must ask for these items or they will not be included. 2. items you should make sure to check: If you order sauce, gravy, dressing, etc. on the side, you must check that it is not already mixed into your food. That is a major mistake that I have found every time. After all of these negative experiences with incorrect orders, annoyed looks from staff and not providing proper customer service, I have decided that ordering from Annadale Terrace is just not worth the aggravation.


Worst diner EVER........ Every time I order my food it wrong, and then most of the time they fight with you when you tell them it’s wrong. Example No. 1 I went there had a salad and I pulled a hair from my plate, I told the waitress, she told the owner and he come over to me and told me it did not come from his kitchen. So I got stuck paying $17 for something I didn’t even eat. Example No. 2 I picked up an order to go (Grilled Chicken Greek Salad) To come home to find no grilled chicken, when it was on my bill, I called up and they told me if it was on the bill it had to be on the salad. I think I would know if the chicken was on it. Once again $17 paid for something I did not get to eat. Example No. 3 ( THE FINAL STRAW ) I picked up dinner for my fiancé a Grilled chicken Greek salad and a Grilled Chicken Caesar Wrap. I looked in the bag it looked right............ but once again when I got home, no dressing on the salad or in the bag and to find out my Chicken Caesar Wrap was a Tuna wrap. The best part is I can go on for days on every time my order was wrong. I don’t like to complain or write a bad review as I’m a business owner my self, but how hard is it to get an order correct ? Being “Busy” is NO excuse I work hard for my money and deserve to get what I pay for. I’m more pissed at my self for going back so many times after just to get screwed again.


Went there for the first time last night. Had to use the ladies room, OMG, the ladies room smelled so bad, and was filthy, it needed to be washed down with bleach. I told the girl at the counter that I could not even go in that bathroom, It was disgusting. They said they have to get someone to clean it. So this guy was annoyed, however, he was supposed to clean. All he did was go in with a broom and shovel. That bathroom need to be washed down with bleach. Which he was not about to do. So I asked for the Manager, they said he was DJ up stairs at a party. So I told my friend lets got out of here, I cannot eat here. Even the floors were filthy. IMAGINE THE KITCHEN. I do not understand, how people eat in these filthy restaurant's. I was very disappointed because from outside it looks so nice, than you go inside and it is filthy. BATHROOMS, ESPECIALLY, SHOULD BE CLEANED EVERY HOUR AT LEAST.


Judy the so called manager, should not be a Manager nor have a job in customer service. She is nasty and unprofessional. If Steve cares about his customers he should reevaluate the staff that he has in charge.


Judy the manager is disgusting HAIR in my food and my childs and no compensation and she was nasty. And it was mothers day!!! Shame on her!!! Owner needs to know


Not sure why Steve decided to change the chef when he moved locations. The food was better when he was next door. Been here several times and did not like the food, whether it be breakfast, lunch or dinner.. Miss the old place..


I can't believe all these bad reviews. Makes me wonder if someone is paying people to write them.This place is fantastic - the food is excellent and the ambiance is nothing like any diner I've even been in - it is really nice. I've been there several times now with family and friends and no one has had any complaints!


Foods good, but every single time I call to place and order theres a busy signal. Its 2014 I think its time to upgrade their phone systems and get call waiting.


Pleasantly surprised! Food was very good and the ambiance for a diner was very nice.


A Broiled Fisherman's Feast usually comes served in a diner with Tomato & Feta, Crab Stuffed Clam, Salmon Fillet, Tilapia Fillet, Shrimp, Scallop - along with Bread-sticks, Soup and Salad.

At Annadale Terrace, you will get Salmon Fillet, 3 small shrimp, 3 small scallop - and that is a Fisherman's Feast. We are used to splitting this dish for two with enough to take home from Andrew's Diner, but unfortunately at Annadale Diner (or the new location) the dish does not even fill one person up.

It's unfortunate for a new restaurant to get attacked this much - but the portion size and price is ridiculous - sure the owners want to get rid of the diner feel - but that's what the neighborhood always wanted, good sized portions, fair pricing, good service - if we want upper scale overpriced dining we'll take a ride to the city.


It lost it's one on one friendliness. Have been going to the Diner since the day they opened 11 plus years ago. Got to know everyone on a weekly basis. The owner would come over and oversee everything. Went to the Terrace for Dinner for the first time. The regular wait staff seemed very overwhelmed. Not enough staff. Definitely not enough bus service. That night for dinner I had to keep moving all of our dirty dishes to the empty table next to me. The food is great always has been, but the staff are NOT well trained. I tried one more time for breakfast. The coffee was HORRIBLE, and I used to love their coffee, not any more. The server brought out my fruit cup along with a side of toast. Still waiting for my omelet. Eight minutes later the server came back and said my eggs will be out shortly. You DON'T bring out the toast 8 minutes before your meal. When the eggs did arrive they were COLD. Great food, lousy service, and make sure you food is hot.


The owner of this place is out of control, I was there late one night last week and saw him drinking with the girls that work there who some I could tell were under age, he was very drunk. This is disgusting, and he was all over the girls touching them inappropriately. Do there parents know what he does? I will never go back, he is lucky I didn't give him a piece of my mind, my husband stopped me. He should be more worried about the service and cold food in his place instead of drinking with under aged girls.


I went to annadale terrace for about 3 weeks ago now, and was not happy it, the table was sticky and dirty had to ask them to clean it again. fly's all oven the place the food was cold when it came and had a fly in it. staff very friendly and good. the place is not open that long and already very dirty inside. not going there anymore.


Sooo unfortunate. I used to absolutely LOVE annadale diner. The place is gorgeous but the service is horrble. They over grew . I got seated right away , but had to leave after the fly infestation made me neuseous and had no service for 20 mins , not even a glass of water. I drove over to Paige diner which I highly recommend. I really hope they fix the issues at annadale diner , I would try again.


I went to annadale terrace for about 2 weeks now,if they hand you a fly swatter as they sit you down if might be a good solution to the fly problem the place is swaming with flys..every day that i went there, there was a problem with the food either not cooked right or just cold as if it was sitting in the kitchen for a very long time.did i menction that it does take a long time to get served there..dont really recomond this place to anyone it really sucks because it is a beautiful place... but when the helath inspecter goes i will assure you this place will get a B, or a C, rating the only thing that is good about the place is that the wait staff is very nice and freindly..


great food, beautiful hostesses!!!!!!!!!!


The Monday night hostesses are beautiful !!!!!!!! So welcoming as well I will be there every Monday for the good food and beautiful kind caring staff !! Gorgeous atmosphere !!!


I have recently dined at the Annadale Terrace for the first time with my family and had a great experience. The food was outstanding and the service was excellent. Gorgeous atmosphere with the option of indoor or outdoor seating. I definetly recommend this restaurant to all my family and friends.


overall I had a great experience! The hostesses provided a very pleasant welcome. The wait staff was very friendly and made sure my needs were met.
The service was exceptional and the food was delicious. Nevermind the atmosphere, the landscaping is absolutely beautiful. I'd recommend this place to all of my friends and family and you will definitely see me again!


For anyone who plans on going to the Annadale Terrace just to have coffee and dessert, expect not to make it a long stay. As my friend and I were there the other night having a nice time catching up when we were approached and asked to leave since we only had cappuchino and dessert, "no dinner" and it was a Friday night and people were waiting. How Rude!! As we approached the doors to leave, there they were, the only TWO people waiting to be seated. My only regret was not making a scene when we left. Not only did they lose two regular customers, they also lost a party I was planning on having for my husband. It used to be a nice diner, now it seems they've gotten too big for their britches!!


Went to Annadale diner for years , I never complained. Went to Annadale Terrace with 5 girls late one night and ordered eggs, We got our eggs but no toast. I don't eat eggs without toast!!!. Called the waitress (under trained) over and we all asked for our toast she said it don't come with toast... after 10 minutes of the eggs sitting there , we got our toast.. I don't eat cold eggs, so they got back 4 dishes of eggs back, paid the full bill,( we didn't want a discount) then called the manager over and told him, his answer was ... toast don't come with eggs, it took another waitress who over heard us to say yes it does...No sorry, No nothing!!!! . Went back another time and ordered French Onion soup, Guess what we got... brown colored toilet water.. No flavor, I didn't even want to ask what I was served... complained, got another one , it was worse than the first one... I didn't eat that night, paid my bill and went on my way... Bye Bye Annadale Terrace... I'll stick to another diner


Had Breakfast 12/07/14. The food was so-so overall. Eggs were overcooked, croned beef hash was dry home fries were dry..overall quality was so-so. The coffee was horrible, very weak.

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801 Annadale Road Staten Island, NY, 10312 Open
Location : Annadale 718-967-5900

Today's Hours : 06:00AM to 12:00AM

(Now Open)


Cuisine : American, 


Services:
Alcohol/Beer/WineWait Staff/Dine In
Price Range:

Features : Restaurant & Bar, On Site Parking, 


Type of Place : , 

Average Review Rating:


Grand Opening of Annadale Terrace

Being built from the ground up, the all-new Annadale Terrace, located in the heart of Annadale - Staten Island, NY is preparing to please your appetite during any meal of the day in it's fine-diner area, as well as host your night out with drinks and tapas in its bar lounge. Two beautifully designed party rooms will provide the perfect atmosphere to transform your party into a truly special occasion.
801 Annadale Road
Staten Island, NY, 10312 Location : Annadale

Price Range

718-967-5900

Today's Hours : 06:00AM to 12:00AM

Cuisine : American, 

Services :
Alcohol/Beer/WineWait Staff/Dine In

Features : Restaurant & Bar, On Site Parking, 

Type of Place : , 

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Latest Reviews

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Let me start off by saying, if you have a food allergy don’t eat here. I have a severe onion allergy and I ordered a chef salad which isn’t supposed to have onions in it, made it clear I have an aller
Thank you to Steve,Susie and staff for the wonderful Wedding Rehearsal Dinner you prepared and served for my son and daughter in law and family. Everything and I mean everything was Perfect! The food

Some Dishes from Annadale Terrace

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